Complaints Officer jobs in Redhill, Surrey

Complaints Officer South London | Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London....

Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team....

Advisor to join their customer experience team....

Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman...

Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery....

Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to....

Identifying trends, root causes and potential conduct risks • Supporting continuous improvement initiatives within customer relations processes Essential Skillset: • Strong experience within General Insurance • Proven experience handling Ombudsman...

You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents....

Respond to complaints, FOIs, MP and Councillor enquiries and Ombudsman investigations. - Monitor service performance, budgets and compliance activity, reporting outcomes to senior management....

Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman...

Social Care Ombudsman....

Public Health (in partnership with the Director of Public Health) Digital, ICT and cyber security Resident access and customer services Information governance (FOI, SAR, GDPR) Corporate complaints and oversight of Ombudsman...

As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best...

The starting salary for this role is £33,552 per annum based on a 36-hour working week. We are excited to be recruiting two Street Works Technical Support Officers to join our friendly and experienced Street Works team within Surrey Highways. The team...

Adecco is pleased to be recruiting a Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 1) for a large local authority's Housing division....

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: £22.00 - £24.00phr umbrella I am currently recruiting for an experienced Resident Liaison...

Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: £18.71 per hour (Umbrella) Job Overview We are currently...

Resident Liaison Officer (RLO) Guildford (Office-based with site visits) Permanent £30,000 per annum + £4.5K car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus...

Environmental Health Officer North London Hybrid work patten Permanent £42,771 per annum Social Housing Experience Needed Daniel Owen are proud to be representing a well-known...

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We...