Complaint Handler jobs in City of London

Complaints Officer South London | Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London....

Advisor to join their customer experience team....

We’re currently recruiting for an experienced Complaints Officer to join a busy Customer Experience team on a temporary basis....

Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code....

The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance....

Housing Complaints Officer (Hybrid - West London) Rate: £30 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London...

This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code....

You will act as the primary liaison with the Housing Ombudsman Service, overseeing Stage 2 and Ombudsman complaints....

Identifying trends, root causes and potential conduct risks • Supporting continuous improvement initiatives within customer relations processes Essential Skillset: • Strong experience within General Insurance • Proven experience handling Ombudsman...

A core function will also be to ensure compliance with the Housing Ombudsman and Local Government and Social Care Ombudsman Complaint Handling Code....

This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation....

Housing Ombudsman cases * Provide guidance to colleagues on complaints handling and best practice * Manage multiple cases simultaneously while meeting strict deadlines * Contribute to improving complaint processes, policies, and service delivery Required...

You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents....

Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to....

Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman...

Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman...

Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery....

Public Health (in partnership with the Director of Public Health) Digital, ICT and cyber security Resident access and customer services Information governance (FOI, SAR, GDPR) Corporate complaints and oversight of Ombudsman...

Manage complex and high-risk complaints, including escalation to the Energy Ombudsman. Lead a structured Voice of Customer programme (CSAT, NPS), using insight to inform operational and strategic decisions....

Complaints Lead Officer: Responsible for managing complaints in line with our policy and the Housing Ombudsman Complaint Handling Code. This will include appropriate and proportionate resolutions and accurate record keeping....